Cost containment processes are automatically integrated into our provider contracts, active case management and payment processes, and the results documented and available to our clients. Our outstanding cost containment track-record is achieved through:

• High-level contract negotiation
• Volume rebates and prompt payment discount
• Utilisation of bilateral healthcare agreements between certain countries
• Steerage of policyholders to preferred providers with favourable contracts
• Claims and medical audits according to local standards
• Case management
• Fraud investigation

All cost containment results are documented and available to our customers.