Jobs Opportunities at EURO-CENTER

Medical Advisor with Spanish OR German and English

|EURO-CENTER Prague - 2023-01-17|

Description:

Assistance company helping travellers abroad is searching for suitable candidates for the position of Medical Advisor with Spanish OR German and English. The working hours may be done as PART-TIME from remote access or as FULL-TIME with the combination of remote work and presence in the office.

Main responsibilities:

  • Medical Evaluation of medical treatment and medical expenses abroad
  • Assessment of clients' health conditions according to the information received
  • Checking incoming medical reports
  • Monitoring and evaluation of the situation at the destination
  • Consultation for assistance operators
  • A medical overview of transport and repatriations
  • Passing medical info to transport providers
  • Conference calls with the local Healthcare providers

Requirements:

  • Fluent English
  • Native or High Advanced (level C2) knowledge of Spanish OR German
  • Valid doctor’s diploma from the country of origin
  • Attestation degree ("atestace")
  • 5 years of experience in active medical care
  • working experience in travel medicine or telemedicine is an advantage
  • Flexible and fast thinking, cool-headed in stressful situations
  • Able to handle confidential information

What we offer:

  • Background of a stable company with a worldwide presence
  • Daily communication in foreign languages, is an excellent opportunity to practice your language skills
  • Motivating salary and benefits (in case of a standard Employment contract)

Interested? Please send your CV and short information about your time availability (both for the interview and possible starting date) to hr.prague@euro-center.com 

Apply to:

Medical Advisor with Spanish OR German and English: hr.prague@euro-center.com


Medical consultant/Nurse with Spanish OR German

|EURO-CENTER Prague - 2023-01-17|

Description:

Assistance company helping travellers abroad is searching for suitable candidates for the position of Medical Consultant/Nurse. The working hours may be done as PART-TIME or as FULL-TIME - with the combination of remote work and presence in the office.

A medical consultant's main responsibility is to make an initial evaluation of assistance cases from a medical point of view.

Other medical consultants´ responsibilities are to support doctors from the Medical team, Assistance Coordinators and supervisors in interpreting and understanding medical reports, medical steps taken in cases and transport cases.

Main responsibilities:

  • Medical evaluation of outpatient cases during short/long hospitalisations up to 24 hours
  • medical evaluation of treatment
  • evaluation of planned travel dates
  • evaluation of treatment costs
  • special attention to children, seniors and overseas cases
  • close cooperation with Medical Advisors and Assistance Coordinators
  • overview of active hospitalisation cases
  • preliminary evaluation of MR
  • active checking of hospital standards
  • A medical overview of transports and repatriations
  • medical following of active cases (MRs, MIs, TI)
  • preliminary medical evaluation of sudden case development changes
  • passing medical info to transport providers
  • Medical translations
  • Providing medical explanations to patients and insurance companies
  • Participation in medical projects
  • Assist other team members, if necessary, with phone calls, e-mails and case handling required specific language expertise

Requirements:

  • Nursing School
  • Previous experience in medical facility abroad
  • Native, Bilingual or High-level English proficiency
  • Native, Bilingual or High-level proficiency in Spanish OR German
  • Third Language proficiency is an advantage
  • Good computer literacy
  • Strong communication skills with a focus on an empathetic approach, listening skills and attention to detail
  • Great team player
  • Work well under pressure

What we offer:

  • Highly appealing international environment
  • Up to 50% home office possible after the probation period
  • Gaining experience in the travel insurance industry and customer service
  • Background of a stable company with 10 offices worldwide
  • Daily communication in foreign languages, is an excellent opportunity to practice your language skills
  • Motivating salary and benefits
  • Very interesting and varied job
  • Initial training based on international professional know-how
  • Motivating salary and benefits (e.g., meal allowance, quarterly bonuses, Multisport card, contribution to language courses and many more!)
  • Modern offices in Karlín (one of Prague's liveliest districts)
  • Possibility of Home office, part-time also possible
  • Contribution to premium medical care at Canadian Medical Care

If you are interested in this position, please send us your CV, including your time availability, both for the interview and a possible starting date to hr.prague@euro-center.com 

We are looking forward to receiving your applications!

Apply to:

Medical consultant/Nurse with Spanish OR German: hr.prague@euro-center.com


Assistance Coordinator with German (Prague, Czech Republic)

|EURO-CENTER Prague - 2023-01-10|

Description:

Become a member of a team of specialists helping travellers worldwide in uncomfortable situations. You would work closely with our medical and transport team. The main task is daily contact with our clients abroad, hospitals, airline companies, tour operators etc.

We are currently looking for German speakers to strengthen our Prague based teams.

Main responsibilities:

  • Handle any inbound or outbound communication related to assistance. These communications can be with a policyholder, medical and technical providers, agents, customers and other Euro-Center Offices.
  • Register all communications and taken actions in the systems provided by the company (Globo, Outlook, telephone system and others)
  • Register and adjust reserves for services requested when necessary, up to the authorised financial limit.
  • Coordinate adequately all logistic arrangements locally and internationally.
  • Coordination with the Medical Team according to Euro-Center’s escalation process
  • Have a good knowledge of all products, be able to fast, and efficiently check policy terms and conditions required for the case.
  • Be able to understand the available provider network and identify preferred providers in different countries adequate for an ongoing case.
  • Follow the customers’ guidelines and Service Level Agreements (SLA) according to Euro-Center’s regulations and GDPR Instructions.
  • Work in close coordination with his/her senior colleagues (senior coordinator, team leaders)
  • Upon AC and EC management request, to conduct other functions related to the assistance center activity

Requirements:

  • Native or Advanced (level C2) knowledge of German
  • Advanced English - it is our internal company language
  • Experience in working in customer service is an advantage
  • Empathy towards customers
  • Good level of organisation, multi-tasking and effective time management
  • Flexible and fast thinking, cool-headed in stressful situations
  • Ability to analyse a situation and find a solution
  • Being ready to learn and follow given procedures and rules
  • Time flexibility (work in shifts 24/7) - possible 40% of working time work from HOME OFFICE after probation period
  • Required start: immediately or according to an agreement
  • Important: Work and residence permit in the Czech Republic

What we offer:

  • Background of a stable international company with 12 branches worldwide
  • Multinational environment and daily communication in foreign languages
  • Very interesting and varied job
  • Initial training based on international professional know-how
  • Motivating salary and benefits (e.g. meal allowance, quarterly bonuses, Multisport card, contribution to language courses and many more!)
  • Modern offices in Karlín (one of Prague's liveliest districts)
  • Possibility of Home office
  • Flexible planning of shifts, part-time also possible
  • Quarterly paid bonuses based on performance

If you are interested in this position, please send your CV to hr.prague@euro-center.com , including your time availability, both for the interview and a possible starting date. We are looking forward to receiving your applications!

Apply to:

Assistance Coordinator with German (Prague, Czech Republic): hr.prague@euro-center.com


Assistance Coordinator with Polish (Prague, Czech Republic)

|EURO-CENTER Prague - 2023-01-10|

Description:

Become a member of a team of specialists helping travellers worldwide in uncomfortable situations. You would work closely with our medical and transport team. The main task is daily contact with our clients abroad, hospitals, airline companies, tour operators etc.

We are currently looking for Polish speakers to strengthen our Prague based teams.

Main responsibilities:

  • Handle any inbound or outbound communication related to assistance. These communications can be with a policyholder, medical and technical providers, agents, customers and other Euro-Center Offices.
  • Register all communications and taken actions in the systems provided by the company (Globo, Outlook, telephone system and others).
  • Register and adjust reserves for services requested when necessary, up to the authorised financial limit.
  • Coordinate adequately all logistic arrangements locally and internationally.
  • Coordination with the Medical Team according to Euro-Center’s escalation process.
  • Have a good knowledge of all products, be able to fast, and efficiently check policy terms and conditions required for the case.
  • Be able to understand the available provider network and identify preferred providers in different countries adequate for an ongoing case.
  • Follow the customers’ guidelines and Service Level Agreements (SLA) according to Euro-Center’s regulations and GDPR Instructions.
  • Work in close coordination with his/her senior colleagues (senior coordinator, team leaders).
  • Upon AC and EC management request, to conduct other functions related to the assistance center activity.

Requirements:

  • Native or Advanced (level C2) knowledge of Polish
  • Preferably with another language
  • Advanced English - it is our internal company language
  • Experience in working in customer service is an advantage
  • Empathy towards customers
  • Good level of organisation, multi-tasking and effective time management
  • Flexible and fast thinking, cool-headed in stressful situations
  • Ability to analyse a situation and find a solution
  • Being ready to learn and follow given procedures and rules
  • Time flexibility (work in shifts 24/7) - possible 40% of working time work from HOME OFFICE after probation period
  • Required start: immediately or according to an agreement
  • Important: Work and residence permit in the Czech Republic

What we offer:

  • Background of a stable international company with 12 branches worldwide
  • Multinational environment and daily communication in foreign languages
  • Very interesting and varied job
  • Initial training based on international professional know-how
  • Motivating salary and benefits (e.g. meal allowance, quarterly bonuses, Multisport card, contribution to language courses and many more!)
  • Modern offices in Karlín (one of Prague's liveliest districts)
  • Possibility of Home office
  • Flexible planning of shifts, part-time also possible
  • Quarterly paid bonuses based on performance

If you are interested in this position, please send your CV to Prague@euro-center.com , including your time availability, both for the interview and a possible starting date. We are looking forward to receiving your applications!

Apply to:

Assistance Coordinator with Polish (Prague, Czech Republic): hr.prague@euro-center.com


Assistance Coordinator (Bangkok, Thailand)

|EURO-CENTER Bangkok - 2023-01-10|

Description:

PURPOSE OF THE JOB:

Assistance coordinator’s main task is to handle a customer service orientation and independent decision-making skills to assess and interpret the needs of the customers and to deliver efficient, cost- effective solutions to meet customer’s needs.

Working within the Team, the Assistance coordinator will increase efficiency by organizing needed help within the given framework of internal rules and regulations, policy conditions and Managers’ instructions.

MAIN RESPONSIBILITIES:

Main responsibilities include but not limited to the following: (The following list may not include all the duties assigned)

  • Answer incoming calls from policyholders, hospitals, agents and customers (insurance companies) on a 24/7 shift rotation basis
  • Log in telephone call information correctly and in the right place in the internal computer program, in an efficient and standardized way.
  • Create case files
  • Check policyholder’s details as per the first call procedure
  • Have a good knowledge of all products and be able to fast and efficiently check limits of medical coverage for patients within their insurance policies
  • Be able to correctly use ICD codes for registration of cases
  • Be able to identify inconsistent patterns, or possible cases of suspicious or fraudulent behavior and bring it to the attention of AM or Deputy AM.
  • Identify missing documents, and be able to address the relevant party to organize the missing documents
  • Communicate with policyholder, provider or customer (insurance company) to request additional information
  • Be able to respond to oral and written complaints and enquiries, making use of all language skills
  • Coordinate all logistic arrangement locally or internationally
  • Participate in cost containment by performing review of cases if it is required by Assistance management
  • Refer to Medical Advisors if require clarification of hospital charges and treatments
  • Be able to inform state of case clearly and to the point during assistance briefings
  • Assist other team members, including the claims department, as necessary, for phone call, e- mail, and case handling needing specific language expertise
  • Participate in orientation programs for customers and new products
  • Participate in in-house trainings
  • Provide summary of activities during weekly meetings
  • Close coordination with Euro-Alarm Prague and other alarm companies
  • Prepare invoices for payment to suppliers (bunches) and policy holders (walk in)
  • Be able to escalate case to correct party according to office procedures
  • Be able to understand provider network structure and identify preferred providers in different countries
  • Be able to understand service scopes with different customers (insurance company)
  • Be able to understand Euro-Center group and service scopes when handling cases in other EC’s cover area

POSITION PROFILE:

Education / knowledge and experience:

  • Knowledge of GBS (in our case Amadeus) – at least basic level.
  • Good geographical and political knowledge.
  • Good awareness of provider´s network, assistance work and relationships between all involved parties in assistance business.
  • Computer literate
  • Strong communication skills
  • Good sense of imagination (when creating possible transport scenarios) – the ability to see transport complexity and its small parts in once
  • Ability to work well under pressure
  • Willingness to learn and discover new things, facts and rules and being able to coordinate it in accordance with company´s procedures
  • Ability to prioritize
  • Good team player

Language skills (requirements):

  • English – on a very good written and speaking level.
  • Second foreign language on the same level is an advantage.
  • Any other language is highly appreciated.

Interested candidates are invited to apply with a full CV/Resume (Word / PDF file), stating present and expected salary as well as a recent photograph via hr.bangkok@euro-center.com

Euro-Center (Thailand) Co., Ltd. • Thailand
Spring Tower Building, 22nd floor, Unit 6-10
Phayathai Road, Ratchathevi, TH - 10400 Bangkok

Apply to:

Assistance Coordinator (Bangkok, Thailand): hr.bangkok@euro-center.com


Network Specialist (Bangkok, Thailand)

|EURO-CENTER Bangkok - 2023-01-10|

Description:

PURPOSE OF THE JOB:

This position requires someone with a certain amount of customer service orientation, medical experience and independent decision-making skills to assess and deliver efficient, cost-effective solutions to meet Customer needs.

Reporting to the Network Manager, the ‘Network Specialist Coordinator’ supports all cost containment activities of the provider network. The role requires good liaison abilities and working with different departments to ensure cost-containing initiatives. A great deal of precision is required and continual contact and visits to medical providers (hospitals, medical centers, and 3rd party agents and collaborators) to build and maintain good working relationships.

The predominant role is to analyze the cost efficiency of provider services and works towards optimizing it to ensure best value for our insurance company Customers.

MAIN RESPONSIBILITIES:

  • Participate in cost containment procedures by performing reviews of claims along with Assistance Center (AC) and Claims Department
  • Identify potential high cost cases when participating in ‘transmissions’ with AC and the medical team (MT)
  • With the MT, assess the suitability of medical treatment (treatment plan) given for a particular diagnosis when a potential high cost case
  • Identify positions of overtreatment and excessive pricing
  • Liaise with and assist the medical team (MT) in implementing medical audits and receiving quotations and their analysis
  • When identifying a potential high cost case follow through with the said provider ensuring amicable relations but the best arrangement for our Customers
  • Assess and evaluate, on an ongoing basis, the quality of services delivered by the providers to ensure that the Customers are receiving the best values
  • Plan, coordinate and carry out, with the Network Manager and Network Development Manager, visits to the providers in order to maintain professional relationships
  • Assess the quality of the providers when requested on such visits and site inspections
  • Assess and evaluate, on an ongoing basis, the quality of services delivered by the providers to ensure that the customers are receiving the best value
  • Analyze and monitor cost efficiency of provider services
  • Support in delivering training sessions to providers and new EC Thailand staff on specific Network matters
  • Provide expertise and support to other departments as requested
  • When requested, represent the company management during meetings with medical providers
  • Monthly reporting to Network Managers on discounts and saving obtained, issues and challenges
  • Updating and general maintenance of the Network platform

Position Profile

Education / knowledge and experience

  • A bachelor's degree or higher in a medical-related field is preferred
  • At least 3-5 years working experience
  • Experience of living/working in another country is an advantage
  • Experience in an assistance company, insurance department or utilization management
  • Computer literate
  • Results oriented, analytical, precise

Language Skills

Excellent communication skills in Thai and English - oral, written and comprehension. A third regional language is an advantage.

Other Skills

  • A networker, negotiator, adaptable
  • Culturally adaptable
  • Strong commitment and adherence to standards
  • High quality communication and presentation abilities

Benefits

  • Competitive Monthly Salary.
  • Fun multinational working environment.
  • Annual paid leave.
  • Group health insurance and dental.
  • Office location at Ratchathevi, Bangkok.

Interested candidates are invited to apply with a full CV/Resume (Word / PDF file), stating present and expected salary as well as a recent photograph to hr.bangkok@euro-center.com

Euro-Center (Thailand) Co., Ltd. • Thailand
Spring Tower Building, 22nd floor, Unit 6-10
Phayathai Road, Ratchathevi, TH - 10400 Bangkok

Apply to:

Network Specialist (Bangkok, Thailand): hr.bangkok@euro-center.com


Treasury Support Coordinator (Bangkok, Thailand)

|EURO-CENTER Bangkok - 2023-01-10|

Description:

PURPOSE OF THE JOB:

To ensure the timely processing and closure of payments to the medical suppliers, companies, agents, tour operators, providers, policy holders, Satellite offices, networks and customers.

MAIN RESPONSIBILITIES:

Main responsibilities include but not limited to the following:

  • Ensure and maintain timely daily, monthly, and annual claims payments;
  • Ensure timely payment of all due claims payments, and manage email correspondence with suppliers/providers;
  • Ensure that the required claims payment documents for the monthly package are delivered to customers on time;
  • Perform month end reconciliation of international banks and claims cash report;
  • Perform set paid in our system for all claim payments and reimbursement;
  • To monitor and process all claims payments for cost containment;
  • Process all online payments via the International Banks such as Citibank, etc.;
  • Support Network team for data-entry and other tasks;
  • The other tasks assigned by the Finance Manager.

POSITION REQUIREMENTS

  • At least 1 - 2 years of working experience, preferably in any related fields;
  • Good computer literacy in Microsoft office tools;
  • Excellent oral, written, and comprehension communication skills in Thai and English, as well as other languages as required;
  • Be able to communicate with colleagues/claims providers/suppliers/customers related to any claims payment/procedure via email and telephone;
  • Knowledge of company policies, procedures and internal IT system;
  • Detail oriented, organised.

BENEFITS:

  • Competitive Monthly Salary.
  • Fun multinational working environment.
  • Full Training and ongoing coaching and support.
  • 20-days annual paid leave.
  • Office location at Ratchathevi, Bangkok.

Interested candidates are invited to apply with a full CV/Resume (Word / PDF file), stating present and expected salary as well as a recent photograph to hr.bangkok@euro-center.com

Euro-Center (Thailand) Co., Ltd. • Thailand
Spring Tower Building, 22nd floor, Unit 6-10
Phayathai Road, Ratchathevi, TH - 10400 Bangkok

Apply to:

Treasury Support Coordinator (Bangkok, Thailand): hr.bangkok@euro-center.com


Telephony and Operations Support Specialist (Prague, Czech Republic)

|EURO-CENTER Prague - 2023-01-10|

Description:

The mission of the role is to provide continuous support to the users and maintenance for the IT/Operational systems used by all Euro-Center offices.

MAIN RESPONSIBILITIES:

Telephony

  • Regular meetings with NTT, SIP Providers
  • Troubleshooting all issues related to Genesys Cloud
  • Users Maintenance
  • Setup of new DID, including detailed call-flow, automatic announcements, scripts
  • Dashboard setup and updates

Mobile telephony

  • Ordering of new devices
  • Support for setting and installation
  • Evidence of new SIM and phone numbers
  • Speed dial setting
  • Contact for phone account setting (change data limit, roaming...)

Office hardware maintenance

  • Setting and installation of local hardware
  • Troubleshooting of HW issues
  • Keeping inventory updated for all Euro-Centers
  • Communication with HW providers
  • Order new HW as needed

General Support

  • Monitoring of inbox & Ticketing system

IF YOU ARE INTERESTED, YOU IDEALLY HAVE:

  • min. secondary education, preferably IT area
  • advanced knowledge with Genesys Cloud (Administrator) or Cloud Telephony (advantage)
  • previous work experience from customer service/help desk
  • training skills (advantage, not a must)
  • native or advanced Czech or Slovak and English language

    • Other skills & characteristics required for the position


      • computer skills
      • be strategic, methodical, logical and detail oriented
      • be able to investigate, document and maintain record accurately
      • be solution oriented
      • good in multitasking
      • good team worker

    • WHAT CAN WE OFFER?

      Interesting work in friendly team of professional enthusiasts with the background of strong international company.

      Among offered benefits you will find extra days off, sick days, possibility to work from home, contribution to meals, wellness and fitness activities (MULTISPORT), and other...

      Information regarding this vacancy:

      Working location: Křižíkova 237/36a, Praha - Karlín
      Type of employment: Full-time work
      Length of contract: Permanent
      Type of employment: Employment contract
      Benefits: Bonuses, Discount on company products / services, Contributions to the pension / life insurance, Flexible start/end of working hours, Meal tickets / catering allowance, Holidays 5 weeks, Contribution to sport / culture / leisure, Education allowance, Sick days, Occasional work from home, Corporate events
      Required education: Secondary education or professional training with a school-leaving exam
      Required languages: English (Advanced), Czech (Advanced)

      The vacancy is suitable for graduates.

      Contact:

      Employer: EURO-CENTER HOLDING SE
      Contact: Markéta Hyklová
      Address: Křižíkova 237/36a, 18600 Praha - Karlín, Česká republika

Apply to:

Telephony and Operations Support Specialist (Prague, Czech Republic):


Claims Handler with German & English language skills (Cape Town, South Africa)

|EURO-CENTER Cape Town - 2023-01-10|

Description:

Euro-Center Cape Town (Pty) Ltd. is the African Medical Assistance branch, part of a global company providing support for various International European insurance companies and their travelers.

Euro-Center Holding SE (Prague, CZ) belongs to the Munich Re Group with its subsidiaries of ERGO Travel and ERV and is partially owned by Europeiske Reiseforsikring in Norway (IF Group) and with numerous of Euro-Center throughout the globe.

Our current 48 staff members in Cape Town are handling insurance and assistance claims with high professional standard in an international office environment in various international projects in liaison with other Euro-Centers around the world.

We are currently looking for German speakers to fulfill the position of Claims Handlers.

Job Description:

  • Claims services.
  • Answering incoming phone and email enquiries.
  • Communication & claims processing arrangements for medical insurance claims.
  • Efficient "start to end" claims handling including data entry and invoice assessment.
  • Provide friendly and outstanding customer service.
  • Respond to enquiries in a timely and efficient manner.
  • Work efficiently in a multi lingual and multi-cultural team.

Job Requirements:

  • German speaker with professional fluency, also in English.
  • Pro-active and performing well under pressure.
  • Excellent attention to details.
  • Flexible and open-minded to ongoing changes and training.
  • Matric or higher.
  • Strong computer user skills in Microsoft Office tools.
  • SA VISA secured already.

Advantageous:

  • FSB registered – a big bonus.
  • Previous work experience in Medical Assistance, Insurances, Claims Handling or Tourism will be an advantage.

We offer:

  • A background of stabile, global company.
  • Training based on international professional know-how, systems and various of trainings platforms.
  • Daily communication in foreign languages, working on a global scale.
  • Remuneration package.
  • Company Health and Accident Insurance.
  • 21 days’ vacation per year.
  • Other benefits to be discussed in interview.

Start date: January/February 2023

Should you be interested, please submit your resume to: hr.capetown@euro-center.com

Apply to:

Claims Handler with German & English language skills (Cape Town, South Africa): hr.capetown@euro-center.com