Euro-Center Cape Town (Pty) Ltd. is the African Medical Assistance branch, part of a global company providing support for various International European insurance companies and their travelers.
Euro-Center Holding SE (Prague, CZ) belongs to the Munich Re Group with its subsidiaries of ERGO Travel and ERV and is partially owned by Europeiske Reiseforsikring in Norway (IF Group) and with numerous of Euro-Center throughout the globe.
Our current staff members in Cape Town are handling insurance and assistance claims with high professional standard in an international office environment in various international projects in liaison with other Euro-Centers around the world.
We are currently seeking a German speaking (Native or C1 Level Proficiency) to fulfil the role of Insurance Operations Manager/ BPO Manager
Job Description:
The primary purpose of this position is to oversee all functions and controls related to the existing and expanding BPO business operations in the German platform. The successful candidate will be a customer-centric professional responsible for supervising and supporting coordination processes, while ensuring direct collaboration with key customers. This role involves actively contributing to the growth and development of the BPO business, ensuring operational processes are implemented in alignment with customer needs and expectations.
Experience in insurance and claims handling, including travel insurance, is essential for this position. As part of Euro-Center’s global medical assistance and claims management operations, the Insurance Operations Manager will ensure that service delivery is in line with the company’s high standards. The BPO business is a rapidly growing segment of Euro-Center (EC), and the Manager will play a crucial role in expanding and optimizing this area of the business.
Job Requirements:
Bachelor’s Degree or Certificate of Higher Education.
At least 5 years of previous experience in BPO centres management.
5 Years previous claims and management experience is required.
Previous insurance operational policies and procedures experience.
Experience in Planning and Development of projects.
Experience in organising and delegating assignments to team.
Customer Service oriented, solution oriented.
Full computer literacy in Microsoft Office tools.
Native or high advanced German & English language capability.
Be able to operate in a multi-lingual and multi-cultural environment; current teams are English, Italian, German, Danish, Swedish etc. Clients are global.
Start date: 3 March 2025
To apply, email your updated CV to hr.capetown@euro-center.com
